Maxis Fibre Internet – Home Packages
When choosing fibre internet connection, one should go for at least 10 Mbps speed and above. With Maxis Fibre Internet Packages, you’ll enjoy amazing speeds at the most affordable prices. It provide double the speed of what it competitor is providing, thus with Maxis fibre internet plan, you get to enjoy the best fibre internet broadband package. Whether it is 10, 20 or 30 Mbps, you’ll get faster downloads, enhanced browsing experience, smoother video streaming, lag-free gaming and more.
MaxisOne Club Member will enjoy RM20 Discount on monthly Maxis Home Fibre Bill.
Why Choose Maxis Fiber?
Amazing Internet Speed
All the bandwidth you need to stream movies in 4K UHD or support all your devices.
Unlimited Data Usage
Surf, stream and download all you want without any data limits.
Dedicated Home Internet Support
Up to 3 days installation promise and personalized customer support.
Free Voice Calls
Enjoy free calls worth RM30 to all mobile, fixed numbers and IDD destinations.
Sign up for maxis fibre internet now.
What do I get once I subscribe to this service?
Upon installation of the Home Fibre Internet package, you will receive:
• Residential Wi-Fi modem (1 unit)
• Free allocated minutes to Maxis mobile, IDD destination and Fixed line
• Subscription to Internet Security
• Residential Wi-Fi modem (1 unit)
• Free allocated minutes to Maxis mobile, IDD destination and Fixed line
• Subscription to Internet Security
Is there a deposit required?
A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.
A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.
How do I know if my application is accepted?
Maxis will call the customer within 7 days of registration to confirm if their application is accepted or rejected.
Maxis will call the customer within 7 days of registration to confirm if their application is accepted or rejected.
How long is the contract period?
The contract period is 24 months.
The contract period is 24 months.
How many bills will I have?
At the moment, you will receive up to 2 bills, 1 for your Maxis Fibre Internet Package and 1 for Voice calls. There will be additional bills if you are subscribed to other Maxis services.
At the moment, you will receive up to 2 bills, 1 for your Maxis Fibre Internet Package and 1 for Voice calls. There will be additional bills if you are subscribed to other Maxis services.
What will I see on my 1st bill?
You will see a statement reflecting your usages from the date of your activation to the date you are billed with a pro-ration of the access fee.
You will see a statement reflecting your usages from the date of your activation to the date you are billed with a pro-ration of the access fee.
How do I view my bills online?
You may view your bills online by registering for Maxis Online Account at https://maxis.com.my/ecs/login.asp
You may view your bills online by registering for Maxis Online Account at https://maxis.com.my/ecs/login.asp
Do I have to pay any upfront fee if I want to subscribe for the Fibre Internet package?
There is no upfront payment required. A fee of RM200 for installation will be charged to your 1st bill. However, RM200 fee is waived until further notice.
There is no upfront payment required. A fee of RM200 for installation will be charged to your 1st bill. However, RM200 fee is waived until further notice.
What if there is an outstanding amount in my Wireless Internet and Home Calls bills?
As Wireless Internet and Home Calls are part of the package, any outstanding payment that leads to suspension/barring of one of these services, all other services in the package will be suspended or barred at the same time. Once you have settled payment to your suspended/barred account, all services will be unsuspended/unbarred as well.
As Wireless Internet and Home Calls are part of the package, any outstanding payment that leads to suspension/barring of one of these services, all other services in the package will be suspended or barred at the same time. Once you have settled payment to your suspended/barred account, all services will be unsuspended/unbarred as well.
There is a RM 10 charge for each unsuspension/unbarring transaction for each line.
What will happen if I disconnect my previous Wired Internet service while I am still tied to the contract?
Your contract will re-start and we will waive off the penalty fee.
Your contract will re-start and we will waive off the penalty fee.
I am an existing Wired Internet customer. Once I upgrade to the new Fibre Internet package, will my Wired Internet service be terminated automatically?
The Fibre Internet service & Wired Internet service are 2 different accounts and services. If you wish to terminate the Wired Internet service, please walk-in to the nearest Maxis Centre.
The Fibre Internet service & Wired Internet service are 2 different accounts and services. If you wish to terminate the Wired Internet service, please walk-in to the nearest Maxis Centre.
Please note that there may be a service disruption between your termination of the Wired Internet service and your Fibre Internet service installation, depending on your preferred installation time.
I am an OKU, am I entitled to a discount for Fibre Internet?
Yes, there is a 50% discount off the non-promotional price for OKU. “Please go to the nearest Maxis Center for registration”
Yes, there is a 50% discount off the non-promotional price for OKU. “Please go to the nearest Maxis Center for registration”
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